Our artificial intelligence and automation tools enable smooth and efficient interactions with your customers, whether by phone, email, social media, or chat.Our solutions seamlessly integrate with your existing systems, ensuring consistent and quick responses across all channels.
Visit our blog to stay updated on best practices and the latest innovations in customer relationship management, and discover how our AI can help you excel in your customer service.
At OWI, we are convinced that artificial intelligence (AI) has the power to revolutionize customer experience. That’s why we develop innovative AI solutions that enable businesses to automate tasks, enhance customer satisfaction, and optimize their processes. At the heart of our solutions lies a sophisticated AI engine designed to deliver
How, in just a few days, the email flow significantly decreased thanks to AI at APRR.Testimonial from Viven Blanc, Digital Marketing Manager at APRR APRR manages the highways in the East and South of France. The customer service deals with various topics such as: The Problem A significant portion of
In the field of customer relations, AI has now proven its effectiveness, and the majority of consumers are now satisfied with being serviced by a bot (see note 1). What is the main obstacle to the deployment of AI in customer relations? While a number of use cases could benefit
Are your customers using email more and more to contact you, resulting in a higher workload for your employees and making it harder to provide great quality service? You’ll be happy to hear there’s a simple solution: a plugin assistant for your email, which will: OWI makes your life easier
Email is playing an ever increasing role in the relationship between large businesses and their customers. One reason is because of how easy it is to transfer files – and we are seeing a considerable increase in the proportion of emails with attachments. That is why we decided to release
In September 2018, OWI scaled up its semantic engine with the launch of v4. When it comes to AI, major businesses have come to the realisation that after the era of POCs and experimentation, the key question is bringing the technology to scale. The ‘industrial’ version of OWI offers the solution to
French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.
