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Understand your customers' expectations and Transform your data into useful insights

Give your company a competitive edge through real-time decision-making

  • Uncover the underlying reasons for dissatisfaction or satisfaction
  • Anticipate your customers' future needs by identifying hidden trends.
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Many trust us

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NLP analyse chatbot

Harness the hidden insights within your customers' messages

OWI Analytics enables you to leverage data from customer interactions through precise and real-time analysis of customer verbatims.

  • Sentiment analysis
  • Detection of call patterns, satisfaction and dissatisfaction topics
  • Events in the life of your customers 
  • Aggregation of all channels: phone, email, chatbot, satisfaction surveys
  • Obtain actionable insights from all customer conversations

Create reports and dashboards tailored to your specific needs

Transform millions of daily interactions into hundreds of calculated metrics, charts, and tables to gain valuable insights.

Easily customize your key performance indicators (KPIs)

Sentiment analysis
Tone measurement
Intuitive, dynamic, and scalable dashboards
Cross-analysis
Interactive visualization
drill down, drag & drop, zoom, etc.
Management and customization of indicators
Customized analysis reports

Your benefits:

Enhance the customer experience:
Discover what works well, what doesn’t, and what’s happening by understanding customer intent and sentiment, and conducting root cause analyses.

Boost agent performance:
Precisely identify which agents need specific coaching and when, to ensure quality and improve productivity.

Improve operational efficiency:
Utilize artificial intelligence to address issues such as increased call volumes, reminders, escalations, transfers, low resolution rates, and more.

Protect brand reputation:
Automate the quality assurance process to identify and resolve non-compliant conversations before they become problems.

Achieve your goals with Analytics as well

Découvrir le cas client :
Analyse de conversations téléphoniques dans une grande banque

Give a boost to your customer service.

Deliver exceptional customer experiences while saving time and money with OWI Analytics. Harness the power of advanced analytics and AI to optimize your customer service operations.

French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.

Solutions

Useful links

Practical information

  • 8 rue de la renaissance, 92160 Antony
  • contact(@)owi-tech.com
  • 01 78 16 12 18
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