Give your company a competitive edge through real-time decision-making
OWI Analytics enables you to leverage data from customer interactions through precise and real-time analysis of customer verbatims.
Transform millions of daily interactions into hundreds of calculated metrics, charts, and tables to gain valuable insights.
Easily customize your key performance indicators (KPIs)
Enhance the customer experience:
Discover what works well, what doesn’t, and what’s happening by understanding customer intent and sentiment, and conducting root cause analyses.
Boost agent performance:
Precisely identify which agents need specific coaching and when, to ensure quality and improve productivity.
Improve operational efficiency:
Utilize artificial intelligence to address issues such as increased call volumes, reminders, escalations, transfers, low resolution rates, and more.
Protect brand reputation:
Automate the quality assurance process to identify and resolve non-compliant conversations before they become problems.
Deliver exceptional customer experiences while saving time and money with OWI Analytics. Harness the power of advanced analytics and AI to optimize your customer service operations.