At OWI, we are convinced that artificial intelligence (AI) has the power to revolutionize customer experience. That’s why we develop innovative AI solutions that enable businesses to automate tasks, enhance customer satisfaction, and optimize their processes. At the heart of our solutions lies a sophisticated AI engine designed to deliver
The landscape of customer service is rapidly evolving, and innovative technologies are no longer a luxury but a necessity. Among these advancements, Generative AI stands out for its ability to generate new and relevant content based on varied input data. It goes beyond providing predefined responses and instead generates tailored
How, in just a few days, the email flow significantly decreased thanks to AI at APRR.Testimonial from Viven Blanc, Digital Marketing Manager at APRR APRR manages the highways in the East and South of France. The customer service deals with various topics such as: The Problem A significant portion of
In the field of customer relations, AI has now proven its effectiveness, and the majority of consumers are now satisfied with being serviced by a bot (see note 1). What is the main obstacle to the deployment of AI in customer relations? While a number of use cases could benefit
Imagine a customer service in full rush: phones keep ringing, advisors are trying hard to handle every incoming call. The answer rate deteriorates, waiting times get longer, customers get irritated, the staff is under stress. A recent survey revealed that 72% of calls to the Health Insurance and 54% to
Are your customers using email more and more to contact you, resulting in a higher workload for your employees and making it harder to provide great quality service? You’ll be happy to hear there’s a simple solution: a plugin assistant for your email, which will: OWI makes your life easier
French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.
