Our technological breakthrough, and why it matters

The entire OWI project is based on a groundbreaking discovery: a unique language modeling approach that allows for the seamless connection of all signs (words) just as humans naturally do. This enables the extraction of all information contained within a message.

This discovery, developed between 1992 and 2013, brings an unparalleled level of precision and reliability compared to current approaches.

When it comes to automatically analyzing emails or providing telephone assistance, this precision and reliability are not just advantages; they fundamentally change what can be automated, thus impacting ROI and enhancing the quality of the customer experience.

Language processing by OWI

Interestingly, almost all approaches to natural language processing, including GPT, have overlooked a fundamental principle of linguistics (Ferdinand de Saussure): the understanding of language involves two distinct steps:  

  • The production of signs (recognition of “signifiers” in linguistic terms), which depends solely on the language. 
  • The interpretation of these signs (moving from “signifiers” to “signifieds”), which depends on the context of the message. 


The future of human language processing necessarily lies in AI that closely resembles how humans process language. This means utilizing two artificial intelligences that collaborate with each other: 


  • Linguistic AI capable of producing, from a message, all potentially meaningful signs. 
  • The principles of the linguistic AI model are the same for all languages, but each language requires a specific linguistic model. 
  • This model is referred to as the “dictionary” in OWI. 
  • Real-world knowledge AI (referred to as business AI in OWI) capable of interpreting the signs produced by the linguistic AI into actionable information. 
  • The principles of the business AI model are the same for all sectors and companies, but each specific context requires a specific model. 
  • This model is referred to as the “analysis plan” in OWI. 

Our learning model

Innovations in usage

Our R&D teams are also dedicated to supporting our clients’ innovation efforts: