Are your customers using email more and more to contact you, resulting in a higher workload for your employees and making it harder to provide great quality service? You’ll be happy to hear there’s a simple solution: a plugin assistant for your email, which will:
- Automatically analyse email content and attachments
- Automate the handling of simple requests
- Identify the relevant advisors and prepare all the useful information they’ll need
- Monitor activity and constantly offer recommendations on how to improve
OWI makes your life easier by intelligently handling your emails!
In 2011, 66% of customers visited their bank branch at least once a month. In 2016, it was only 17% of customers.
At the same time, the use of emails continues to grow: 269 billion emails in 2017 and a projected 333.2 billion in 2022*.
- IFOP study for the French Banking Federation
- *Radicati Group, February 2019