AI
Effectively Managing Customer Service Peak Activity with AI
Imagine a customer service in full rush: phones keep ringing, advisors are trying hard to handle every incoming call. The answer rate deteriorates, waiting times
Blog
Imagine a customer service in full rush: phones keep ringing, advisors are trying hard to handle every incoming call. The answer rate deteriorates, waiting times
French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.