In the field of customer relations, AI has now proven its effectiveness, and the majority of consumers are now satisfied with being serviced by a bot (see note 1). What is the main obstacle to the deployment of AI in customer relations? While a number of use cases could benefit
Imagine a customer service in full rush: phones keep ringing, advisors are trying hard to handle every incoming call. The answer rate deteriorates, waiting times get longer, customers get irritated, the staff is under stress. A recent survey revealed that 72% of calls to the Health Insurance and 54% to
French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.
