HOW CAN YOU SPEND 20-50% LESS TIME PROCESSING YOUR EMAILS?

Are your customers using email more and more to contact you, resulting in a higher workload for your employees and making it harder to provide great quality service? You’ll be happy to hear there’s a simple solution: a plugin assistant for your email, which will:

  • Automatically analyse email content and attachments
  • Automate the handling of simple requests
  • Identify the relevant advisors and prepare all the useful information they’ll need
  • Monitor activity and constantly offer recommendations on how to improve

OWI makes your life easier by intelligently handling your emails!

FIGURES

In 2011, 66% of customers visited their bank branch at least once a month. In 2016, it was only 17% of customers*.

At the same time, the use of emails continues to grow: 269 billion emails in 2017 and a projected 333.2 billion in 2022**.

*IFOP study for the French Banking Federation

**Radicati Group, February 2019