Transforming Retail Banking with AI Integration and ATOS Worldline

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CONTEXT

As part of its overall digital transformation, a major player in the banking sector entrusted the redevelopment of its secure messaging system to ATOS WORLDLINE.
The bank wished to implement an AI solution to optimize their advisors’ operational efficiency. Aware of the importance of their choice, they decided to experiment with all recognized AI solutions on the market.

CHALLENGES

Improve writing quality and guarantee consistency in answers
Facilitate advisors’ adoption of digital tools

WHY DID THEY CHOOSE OWI?

89% reliability for OWI compared to 64% for one of its main competitors
Support for OWI’s solution and approach by the business team

PROJECT STAGES

OWI.MAIL : Go live 6 months after project launch
Training and skills transfer for the administration of the solution
Integration by ATOS Worldline into a highly secure solution

BENEFITS

Semi-automatic responses suggested on 20% of the flux
70% coverage for response assistance
1st AI solution deployed in the network

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Planifiez une démo avec nos experts et rejoignez des centaines de clients satisfaits !

Démarrez rapidement votre projet de callbot, mailbot, smartform ou chatbot grâce à notre solution clé en main.

Au cours de cette présentation :

– Un aperçu de notre technologie d’IA conversationnelle
– Une démonstration adaptée au canal de votre choix
– Les retours de clients qui vous ressemblent le plus

French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.