Blog List

Morgane Saint Hilaire 30 April 2024 0 Comments

At OWI, we are convinced that artificial intelligence (AI) has the power to revolutionize customer experience. That’s why we develop innovative AI solutions that enable businesses to automate tasks, enhance customer satisfaction, and optimize their processes. At the heart of our solutions lies a sophisticated AI engine designed to deliver seamless, personalized conversational experiences for […]

Morgane Saint Hilaire 30 April 2024 0 Comments

The landscape of customer service is rapidly evolving, and innovative technologies are no longer a luxury but a necessity. Among these advancements, Generative AI stands out for its ability to generate new and relevant content based on varied input data. It goes beyond providing predefined responses and instead generates tailored replies for specific contexts, learning […]

Morgane Saint Hilaire 25 July 2021 0 Comments

Are your customers using email more and more to contact you, resulting in a higher workload for your employees and making it harder to provide great quality service? You’ll be happy to hear there’s a simple solution: a plugin assistant for your email, which will: OWI makes your life easier by intelligently handling your emails! […]

Morgane Saint Hilaire 25 June 2021 0 Comments

Email is playing an ever increasing role in the relationship between large businesses and their customers. One reason is because of how easy it is to transfer files – and we are seeing a considerable increase in the proportion of emails with attachments. That is why we decided to release this major upgrade to OWI.Mail, […]

Morgane Saint Hilaire 24 February 2021 0 Comments

In September 2018, OWI scaled up its semantic engine with the launch of v4. When it comes to AI, major businesses have come to the realisation that after the era of POCs and experimentation, the key question is bringing the technology to scale. The ‘industrial’ version of OWI offers the solution to three of the main challenges. […]