OWI.MAIL
Free up your advisors’ time:
Remove their low added value tasks
In 2011, 66% of customers went to their bank branch at least once a month. In 2016, it was only 17% of customers *
At the same time, le canal is continuing its growth: 269 billion emails in 2017. and 333.2 billion** in 2022
* IFOP study for the French Banking Federation
**Radicati Group, February 2019
Make Email a Strong Part of Your Customer Relations
With OWI’s mailbot, you optimise your email management
Control Your Costs
Our AI relieves you of all low added value tasks
Improve the Quality of Your Answers
The machine learning knowledge base automatically suggests the best possible answer
Manage the Different Queries
OWI.Mail automatically detects risks and opportunities and assigns the email to the best possible skill
Digital Transformation
Advisors have help in taking charge of digital channels
CHOOSE OWI.MAIL
OWI.Mail optimises the customer email channel through to the IS
Automated Routing and Responses
Improved Client Journey
Intelligent forms, detects risks and opportunities, prioritises
Advisor Assistance
Answer assistance, alerts, useful links, automatic prefilling of fields
Feeds IS
(RPA, GED workflow)
Continuous Steering and Improvement
(Supervision and reporting, machine learning…)
The Leading Mailbot
OWI.Mail has been designed for key accounts
- We commit to 95% reliability
- Easy integration into your IS
- Among the best operating standards
- Supervised and administered directly by business teams
Calculate Your ROI, Secure Your Project
Before becoming No. 1, we learned a lot from all of our pilots. We created the approach below that eliminates all risks and optimises the return on investment
Case studies
Open the email channel
Greater service quality required
Strengthen service quality and reassign teams to higher added value tasks
Every…