85% of customer and brand interactions will involve a chatbot by 2022.*
69% of customers prefer smart chatbots to speaking with a person when they have a quick question.**
74% of customers want to speak to a person for queries that are more complex.
*Gartner (2018) quoted in ‘Building the AI-Powered
Customer Center of the Future’ by Customer Think (June 2018))
**Ubisend – Chatbot Survey (2017)
Before becoming N°1, we learned a lot from all of our pilots. We created the approach below that eliminates all risks and optimises the return on investment.