OWI.Chatbot
85% of customer and brand interactions will involve a chatbot by 2022.*
69% of customers prefer smart chatbots to speaking with a person when they have a quick question.**
74% of customers want to speak to a person for queries that are more complex.
*Gartner (2018) quoted in ‘Building the AI-Powered
Customer Center of the Future’ by Customer Think (June 2018))
**Ubisend – Chatbot Survey (2017)
Choose OWI.Chatbot
With OWI’s chatbot, you have the most innovative technology on the market.
- Reduces the amount of incoming email, freeing advisors from low added value tasks
- Routes interactions better for multi-channel client relations
- Increases client satisfaction thanks to immediate answers
- Optimises costs
IMPROVE CUSTOMER EXPERIENCE AND ASSIST THE ADVISOR
- Real-time assistance for both the customer and the advisor
- Automatic responses for simple queries
- Routes to another channel or to an advisor for complex queries
- Procedure to qualify a query using questions
- Sends a link or documentation
- Connects to IS for personalisation
- Performs simple management tasks
- Réalisation d’actes de gestion simples
The New Generation Chatbot
- Easy to reach: web site, mobile app, object – vocal and written
- Collaborative: integrated into your IS, used by advisors
- Managed: directly administered by the business team, and reports on its own effectiveness
- Dynamic: machine learning, able to integrate new needs
- An ambassador for your brand
Calculate Your ROI, Secure Your Project
Before becoming N°1, we learned a lot from all of our pilots. We created the approach below that eliminates all risks and optimises the return on investment.
Case studies
Customer case
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