OWI.Chatbot

85% of customer and brand interactions will involve a chatbot by 2022.*

69% of customers prefer smart chatbots to speaking with a person when they have a quick question.**

74% of customers want to speak to a person for queries that are more complex.

*Gartner (2018) quoted in ‘Building the AI-Powered
Customer Center of the Future’ by Customer Think (June 2018))
**Ubisend – Chatbot Survey (2017)

Choose OWI.Chatbot

With OWI’s chatbot, you have the most innovative technology on the market.

Reduces the amount of incoming email, freeing advisors from low added value tasks
Routes interactions better for multi-channel client relations
Increases client satisfaction thanks to immediate answers
Optimises costs

IMPROVE CUSTOMER EXPERIENCE AND ASSIST THE ADVISOR

Real-time assistance for both the customer and the advisor
Automatic responses for simple queries
Routes to another channel or to an advisor for complex queries
Procedure to qualify a query using questions
Sends a link or documentation
Connects to IS for personalisation
Performs simple management tasks
Réalisation d’actes de gestion simples

The New Generation Chatbot

Easy to reach: web site, mobile app, object – vocal and written
Collaborative: integrated into your IS, used by advisors
Managed: directly administered by the business team, and reports on its own effectiveness
Dynamic: machine learning, able to integrate new needs
An ambassador for your brand

Calculate Your ROI, Secure Your Project

Before becoming N°1, we learned a lot from all of our pilots. We created the approach below that eliminates all risks and optimises the return on investment.

Case studies

Customer case

Automate low added-value and time-consuming tasks

Automatiser les tâches à faible valeur ajoutée et chronophage dans le traitement des…