Use cases
OWI: FOR ALL YOUR CLIENT
RELATIONS PROCESSES
Service quality, reducing costs, detecting risks and opportunities, mobilising internal skills on high added value tasks: customer relations is a major topic in large companies.
OWI proposes a solution and services that are perfectly adapted to financial services:
• Packaged use cases for risk-free and fast projects
• An easily integrated and multichannel platform, to progressively bring AI into your processes
OWI.MAIL
Get Assistance and Handle your Emails Intelligently
More and more frequently, your customers contact you on email. And yet your service quality is falling and your organisation could be more effective. OWI.Mail is your assistant for:
•Automatically analysing emails and attached file content
•Automating responses to simple requests
•Identifying suitable advisors and preparing useful information
•Supervising activity and providing quality indicators
OWI.CHATBOT
Provide Online Service to Your Customers, Assistance to your Advisors
Your customers need services that are easy to use and always available. You need to focus your internal skills on tasks with higher added value.
OWI.Chatbot provides:
•Help and advice online
•Filtering and automatic treatment of queries without added value
•Detection of risks and opportunities, and contacting the right expertise
•Assistance to your advisors
•Automatic feed to your applications
OWI.VOICEBOT
Automate or qualify inbound calls, and improve your customers’ experience
- Offer them 24/7 support that actually handles their calls
- Eliminate their waiting time
- Simplify their access to information through the use of natural language
- Fully automate a significant proportion of requests
- Reduce the number of calls handled by your advisors and mobilize them on rewarding tasks
- Thanks to machine learning and management dashboards, continuously improve the quality of your service
SMART FORM
The intelligent form is the assistant of your customers and advisors:
- It analyzes the messages and their attachments
- It asks a few questions and guides the user to complete the request
- It enriches its analysis by connecting to your information system
- It automates all actions that deserve to be automated and offers the user a service that is always available
- When you decide that an advisor must intervene (complexity, risk, opportunity), it directly chooses the best skill, and prepares his work
OWI.ANALYTICS
Harness the Data Hidden in Messages
Whether you need to illustrate the occasional study, constantly supervise the quality of your customer relations or feed your ‘big data’ developments, OWI.Analytics is the solution for:
•Capturing all flows in the customer relationship (telephone, emails, surveys, social media…)
•Identifying the reasons behind queries, pain points, areas of improvement
•Deeply analysing a specific topic
•Providing indicators that can be integrated into all your dashboards