Consumers are quite happy to use chatbots when their interactions are limited to the simplest questions.
But they want to be able to bypass them when they are unable to provide answers to the questions asked (49%)*, require too much investment from the consumer (42%)* or lack clarity in the assistance offered (52%)*.
Yet many of these requests can still be handled online. And when the intervention of an advisor is indeed useful, it will be more efficient when the customer has been able to prepare and provide all the information: no more costly and irritating round trips
This is what our Very Smart Form brings to you!
The intelligent form is the assistant of your customers and advisors:
80% automation and 20% fully qualified emails, prepared for maximum efficiency of your agents