OWI Smart Form
MAKE YOUR EMAILS DISAPPEAR !
MAKE YOUR EMAILS DISAPPEAR!
A CHATBOT WHEN REQUESTED BY THE USER, OR A VERY INTELLIGENT FORM FOR MORE COMPLEX REQUESTS
Consumers are quite happy to use chatbots when their interactions are limited to the simplest questions.
But they want to be able to bypass them when they are unable to provide answers to the questions asked (49%)*, require too much investment from the consumer (42%)* or lack clarity in the assistance offered (52%)*.
Yet many of these requests can still be handled online. And when the intervention of an advisor is indeed useful, it will be more efficient when the customer has been able to prepare and provide all the information: no more costly and irritating round trips
This is what our Very Smart Form brings to you!
The highest possible level of automation in customer relations
The intelligent form is the assistant of your customers and advisors:
- It analyzes the messages and their attachments
- It asks a few questions and guides the user to complete the request
- It enriches its analysis by connecting to your information system
- It automates all actions that deserve to be automated and offers the user a service that is always available
- When you decide that an advisor must intervene (complexity, risk, opportunity), it directly chooses the best skill, and prepares his work
80% automation and 20% fully qualified emails, prepared for maximum efficiency of your agents
they trust us
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