A telecoms operator was under strong pressure to control its costs. The number of emails it was receiving was constantly growing, and it was becoming essential to optimise customer advisors’ response time.
• A solution that can read attached documents
• Assistance to advisors for responding
• Semantic reliability making automation real
Client Relations Diagnostic in order to determine the project’s perimeter and its return on investment.
Project implementation: 3 months for the technical project, 3 months for the business team project